Absurd Customer Service

I just listened to a friend talk about the run around he is getting. His hard drive flaked out near the end of its warranty. The manufacturer gave him a refurb and it flaked out after 2 months. They kept saying that they could not send him a new one. They finally agreed to send a refurb and extend his warranty so he does not have to worry that it will give out a day after his originally warranty expires.

It took many many emails back and forth to convince them to apply an exception to their warranty policies. This reminded me of the post by Erik Sink (Absurd Customer Service) on the differences of large companies versus smaller ones.